The easiest way is to buy your tickets online.



You can also phone our call centre daily, 9 am to 8 pm: 0 826 285 500 (0,15€/min)


Or you can buy tickets at the front desk of your hotel, or directly in our agency :
25 rue Godot de Mauroy - 75009 Paris
9:00am-6:00pm - WE and bank holidays 2:00pm-4:00pm


It is recommended that you book before 5 pm the day before your visit.

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Frequently asked questions



1.    How do I buy my tickets?

The easiest way to buy your tickets is to visit


Or you can buy your tickets:

  • At the front desk of your hotel
  • In our office Magic Ways : 25 rue Godot de Mauroy - 75009 Paris - from 9:00am to 6:00pm and we from 2:00pm to 4:00pm
  • At Vedettes de Paris - Port de Suffren - in front of the Eiffel Tower (bus+entrance and entrance only)

You can also phone our call center 7 days a week, from 8 am to 6 pm : 0826 285 500. It is recommended that you book before 5 pm the day before your visit.



2.    Is the online payment secure?

The company Magic Ways, which operates Disneyland Paris Express, uses the internationally recognised, online payment system known as Ogone. Accessible via our website, Ogone lets you use your credit card while guaranteeing that your transaction will be totally secure.  



3.    Is there air conditioning in the shuttles?

All our vehicles are equipped with air conditioning and designed for your comfort and well-being.



4.    Is it possible to smoke in the shuttles?

Smoking is prohibited to ensure passenger comfort.


5.    Do the shuttles offer wheel chair access?

They do not. But we can offer an alternative solution, a specially adapted vehicle for wheel chair access that can be reserved exclusively.


6.    Are animals allowed aboard the shuttles?

No animals, not even small pets, are allowed to board the shuttles. Only guide dogs may board, subject to prior booking.



7.    How can I identify Disneyland Paris Express shuttles?

Not to worry! The shuttles are identifiable thanks to a Disneyland Paris Express signage on each vehicle.

Disneyland Paris Express stops in Paris are easily identifiable as well. For more information on the locations, please click here 

For passengers taking the “Paris Essentials” daytrip, the departure point is located in front of the Newport Bay Club hotel, Elysée Hotel and Magic Circus Hotel. For more information, please click here



8.    Are these services available year round?

Yes. Disneyland Paris Express operates shuttles throughout the year.
For more information, please click here for Disneyland Paris Express or click here for Paris Essentials.


9.    How long does it take to go from Paris to the Disney Parks®?

The Disney Parks® are located about 40 kilometres (25 miles) from Paris. We take only main roads and depending on the traffic, it usually takes between 60 and 90 minutes. The shuttles are equipped to make your trip as enjoyable as possible.